Question 1

What are the shipping charges and timeline across India?

Accepted Answer

We offer Free Express Delivery on all orders across India. Orders are processed at our Surat atelier within 24 hours. Normal delivery takes 3 to 5 business days depending on the state destination. Once dispatched, you will receive a tracking link via WhatsApp.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we offer worldwide shipping. International shipping fees and import duties are calculated at checkout. Transit times typically range between 7 and 12 business days depending on the country.

Question 3

Is Cash on Delivery (COD) available?

Accepted Answer

Yes, Cash on Delivery is available across major pincodes in India with no extra processing fees. Simply select Cash on Delivery at checkout.

Question 4

What online payment methods do you support?

Accepted Answer

We support all major credit cards, debit cards, Net Banking, and instant UPI transfers. Our styling assistant will send a secure UPI link or bank code via WhatsApp for verification when online transfer is requested.

Question 5

How do I choose the correct size?

Accepted Answer

Our garments are designed in a refined regular fit that conforms to traditional Indian tailoring lines. We recommend choosing the same size you wear in standard formal dress shirts. Please consult our sizing guide on the product pages or contact WhatsApp support for advice.

Question 6

Do you offer custom sizing or tailored alterations?

Accepted Answer

Yes. Every order is verified personally by a styling assistant. If you require custom sleeve length, chest adjustments, or height alterations, you can specify them when we contact you via WhatsApp to confirm the order.

Question 7

What is your return and size exchange policy?

Accepted Answer

We offer a 7-day hassle-free exchange and return policy. If the sizing is incorrect or you are not completely satisfied, the garment must be returned in its original unused condition with all tags attached. Exchanges for size are free of cost.

Question 8

How do I initiate a return or exchange?

Accepted Answer

To initiate an exchange, email us at dwaarikethnos@gmail.com or send a message to our WhatsApp support line with your Order ID. We will schedule a reverse pickup from your address within 24-48 hours.

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